Greetings!
As I sit sipping Breakfast Serenade, listening to The Today Show and realizing my kids are a little too quiet, I can't help, but wonder where the time has gone. Our business began at The Omaha Farmers Market (11th & Jackson) in 2003. Back then, I was traveling the US for work and returning each weekend (when possible) during the market season to conduct market research. It was a grueling schedule, but we were determined to see where this "tea thing" might go.
The original business plan was written while I was in Colorado where direct competition existed. Omaha was different. We had to really figure out if there was a market for tea. I knew there was, but banks are more encouraged by "proof." Then, a direct potential competitor opened a retail store (about a year before our retail store opened)and we were able to watch and learn.
Our retail location finally opened after much "sweat equity" and frustration. The location was not ideal, but we had to try to make it work. After two years of doing everything short of parading around in costume on a street corner to get attention,(but considered it) we determined we could not make the location work. A bad location is difficult to overcome. And, more importantly, we were learning that our niche really was blending. Our list of custom blends was developing rapidly and demand for them by other stores was also increasing.
We made a business decision to shift gears. The store closed, but not before we purchased property to which the business could relocate. Our blending facility is the original home on our acreage. It was built in 1877. It is a work-in-progress and as of today, coming along quite nicely.
Now, our business operates more freely. Our hours are typically M-F from 9 a.m. - 4 p.m., but that does not mean you'll catch me in the building! You are more likely to receive our voicemail. That routes to my cell phone or computer. Cellular reception is a challenge in the country. I do respond within 24-48 hours after receiving a message.
We also made a decision that our children would be more actively involved. Our business is family-owned. Our children do participate. They help pack boxes for market and help with deliveries. Customers will frequently hear our son say "would you like a sample? or "here is your tea." Our daughter is young so she helps pack boxes.
The news consistently covers stories on balancing family and work because people apparently have difficulty doing so. I think it is especially challenging for moms who work "outside the home" or have a home-based business. I am not as readily available to customers as I was when the store was open. And, my family does take the number one position to the business in many instances. What are the ramifications? Well, I know we loose potential business because others do not agree with our approach. I also know that one of our motivators for beginning a business was to have more control over our lives. So, while we would love to be a million dollar business "yesterday", it will be a slow climb since we also want to enjoy our children growing up.
Our business is small. We like it this way...for now. Business plans are living documents and ours has changed several times over the course of six years in business. Occassionally, we feel the push to grow faster or to compete more strongly, but, and this is huge, we do not believe in increasing our debt load in order to grow our business. Many businesses are struggling through this challenging economic environment. Our "growing slow with purpose" plan is helping us to weather the storm. We do not take on more than we can handle. We are realistic.
Six years and we are still here. We've been approached by third parties representing people wishing to buy our business. It is not for sale. Our hand-blended loose leaf teas and tisanes are some of the best in the tea market. Our ability to create signature blends for customers at a reasonable cost cannot be beat. Working with us is laid back and easy. We laugh a lot. We play a lot. And, we enjoy learning about our customers. Heck, you just might catch us playing chess or trivial pursuit with a few at the farmers Market!
Peace.
Kori